Firstsource Solutions Limited

Firstsource Solutions Limited is an Indian multinational business process management (BPM) and outsourcing company headquartered in Mumbai, Maharashtra. Part of the RP–Sanjiv Goenka Group, it provides digital and domain-led process transformation services to global enterprises across multiple industries. The company is publicly listed on the NSE and BSE and operates in more than 30 global locations. Key facts Founded: December 6, 2001 (as ICICI OneSource Limited) Headquarters: Mumbai, Maharashtra, India Chairman: Dr. Sanjiv Goenka CEO: Ritesh Mohan Idnani (since 2023) Employees: Over 35,000 (2026) Stock symbols: NSE: FSL | BSE: 532809 clients, including several Fortune 500 and FTSE 100 companies. Global operations The company operates delivery centers in India, the United States, the United Kingdom, Mexico, the Philippines, South Africa, Australia, Romania, and Trinidad. It continues to invest in nearshore and onshore expansion, such as new facilities in Melbourne and Johannesburg. Recognition and financials For fiscal 2024–25, Firstsource reported consolidated revenues of about ₹17,911 million for Q1 FY25, with consistent profit growth and multiple large client wins. It has been recognized by Everest Group, NelsonHall, and ISG as a leader in banking operations, generative AI services, and customer experience transformation. Current focus Firstsource’s current strategy emphasizes AI-led process transformation, ethical digital solutions, and employee experience. Through initiatives like FirstALUM and its learning programs, the company reinforces a culture of innovation and sustainability aligned with Science Based Targets for carbon reduction.