Indian banks continued to register substantial number of customer complaints in FY25, though few lenders reported slight improvement on a year-on-year (y-o-y) basis, according to banks’ FY25 business responsibility and sustainability report (BRSR).

AXISBANK

faced 4.97 lakh customer complaints relating to delay in delivery of essential services in FY25. ICICI Bank saw a total of 5.34 lakh customer complaints related to delay in delivery of essential services in FY25. HDFC Bank, meanwhile, saw 4.42 lakh customer complaints under “other” category. According to SBI’s BRSR, the lender received over 6.87 lakh customer complaints in FY25. Punjab National Bank’s (PNB) overall customer complaints stood at 11.39 lakh in FY25. Please note that the information shared is intended solely for informational purposes and does not make any investment recommendations.

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