InterGlobe Aviation Ltd (IndiGo) – Operational Recovery Update

Executive Summary Following recent operational disruptions, InterGlobe Aviation Ltd (IndiGo) has made substantial progress toward normalizing flight schedules and clearing passenger backlogs. The Ministry of Civil Aviation has confirmed that the airline is swiftly moving toward full operational capacity, with strict adherence to government-mandated recovery timelines regarding refunds and baggage handling. Key Operational Highlights Refund Processing: As of Sunday, IndiGo has successfully processed refunds totaling ₹610 crore to passengers affected by cancellations and severe delays. The airline has complied with the Ministry's directive to expedite these settlements. Baggage Resolution: The airline has delivered 3,000 pieces of displaced baggage across the country as of Saturday. This follows a specific government directive mandating that all separated baggage be traced and delivered within a 48-hour window. Flight Operations Recovery: The carrier has demonstrated a V-shaped recovery in daily flight operations: Friday: 706 flights operated. Saturday: Operations more than doubled to 1,565 flights. Sunday (Projected): Expected to reach approximately 1,650 flights, signaling a near-return to normalcy. Regulatory & Compliance Status The Ministry of Civil Aviation continues to monitor the situation closely to ensure passenger inconvenience is minimized. Zero-Fee Policy: IndiGo is adhering to the mandate prohibiting additional fees for rescheduling travel impacted by these cancellations. Support Infrastructure: Dedicated support cells have been established to resolve rebooking and refund issues proactively. Market Context: While IndiGo stabilizes, the Ministry noted that all other domestic carriers are currently operating smoothly at full capacity.