Zomato Starts Charging Extra Fee on COD Orders
Zomato has begun levying an additional “Pay on Delivery Fee” on cash-on-delivery (COD) orders. Customers opting to pay in cash at the time of delivery now face an extra charge of at least ₹5, with social media users reporting fees as high as ₹20 in some locations.
The new fee appears as a separate line item in the bill summary and applies only to COD transactions. Customers paying online are not charged this amount. The levy adds to existing costs such as platform fee, packaging charges and GST, increasing the overall expense for cash-paying users.
The move forms part of Zomato’s ongoing efforts to expand monetisation levers amid intensifying competition in the food delivery sector. The variable fee structure, based on user and order parameters, is expected to contribute incremental revenue while potentially encouraging a shift toward digital payments.
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