Infosys Launches Customer Experience Suite for Salesforce to Accelerate Agentic AI Transformation

has launched its Customer Experience Suite for Salesforce, a next-generation solution aimed at accelerating agentic AI adoption and enabling enterprises to scale their digital operations efficiently. The suite integrates Infosys Topaz’s AI-first capabilities with Salesforce’s Agentforce AI to automate and personalise customer interactions across sales, service, and employee support functions. It offers real-time decision-making, seamless enterprise integration, and measurable efficiency gains while maintaining ethical AI standards. Infosys has already implemented the suite for clients, including a leading research institute and a major media house, achieving faster response times, reduced inquiries, and improved customer satisfaction. With this initiative, Infosys strengthens its position as a key enabler of AI-driven transformation, empowering businesses to enhance productivity, customer experience, and long-term operational success. Disclaimer: This post is for informational purposes only and not a recommendation to buy or sell any securities. I, or my family, associates, or relatives, may have a financial interest in the securities mentioned.