Swiggy Customer Highlights 80% Price Markup Over Direct Restaurant Purchase

A Swiggy customer's social media post revealed an 80% price difference between ordering through the app and buying directly from a restaurant 2km away. The order cost Rs 1,473 on Swiggy compared to Rs 810 from the restaurant, a Rs 663 difference. This comes after recent platform fee increases by Swiggy (to Rs 15) and Zomato (to Rs 12). The post sparked discussions on delivery platform pricing models, which typically include 24-28% commissions, delivery fees, and other charges. Critics argue the markup is excessive, while supporters defend the convenience model.