Strengthens AI-First vision - Poonawalla Fincorp Ltd

BSE: 524000 NSE:

Poonawalla Fincorp strengthens AI-First vision with unified customer experience platform The platform will autonomously resolve up to 80% of voice and chat interactions, reducing service costs while improving customer experience. Complex or high-empathy cases are routed to human agents, allowing teams to focus where they add the most value. Powered by multi-agent AI orchestration, it features an industry-first contextual interface with real-time insights such as customer history, loan risk flags and sentiment analysis. This enables faster resolutions, higher first-contact closure and stronger compliance.