Coforge unveils two new AI-native solutions- ***** and ***** for airlines to enhance customer experience
An AI-native engineering services leader announced two new AI-native solutions- ***** and ***** for airlines worldwide. ***** enables airlines to activate 1-1 personalized offers and experiences throughout the customer journey using real time data and AI driven decisioning. ***** is a unified, AI led approach to disruption recovery solution which combines real time decisioning, contextually optimized automated rebooking, and provides proactive passenger communication. These two purpose-built AI solutions address some of airlines' most pressing operational and commercial challenges; from disruption recovery to real-time 1-1 passenger engagement enhancing customer experience, positively impacting loyalty, and generating operational efficiency .